Frequently Asked Questions

Everything you need to know about shopping with Uponide

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

Do you offer international shipping?

Yes, Uponide ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

At Uponide, we are committed to ethical fashion. We work closely with our suppliers to ensure high-quality materials that meet our standards for durability and environmental responsibility.